Privacy policy

Last updated: 13 August 2026

This Privacy & Cookie Policy explains how Cosey (“we”, “us” or “our”) collects, uses and protects your personal information when you visit our website, place an order or otherwise contact us.

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

Information we collect

We only collect personal information that we need to operate our online store, fulfil orders, communicate with customers and meet our legal obligations.

Depending on how you use our website, this may include:

• your name, billing address and delivery address;
• your email address and telephone number;
• details relating to your order, including products purchased, returns or refunds;
• payment and transaction information;
• information you provide when contacting us;
• technical information such as your IP address, browser, device and information about how you interact with our store.

Payment information is processed securely by Shopify and/or the payment provider you select during checkout. We do not directly receive or store your complete payment card details.

How we use your information

We may use your personal information to:

• process and fulfil your order;
• take and confirm payment;
• arrange delivery or collection;
• provide order confirmations and other information relating to your purchase;
• deal with returns, refunds and customer service enquiries;
• protect our store and customers against fraud or misuse;
• maintain appropriate business and accounting records; and
• comply with our legal and regulatory obligations.

We do not currently use your personal information for behavioural advertising or third-party advertising campaigns. If this changes, we will update this policy and, where required, ask for your consent.

Our legal basis for using your information

Under UK data protection law, we must have a lawful basis for processing your personal information.

We generally process information because it is necessary to perform our contract with you, for example when processing and delivering an order. We may also process information where necessary to comply with a legal obligation, or where we have a legitimate business interest, such as preventing fraud, securing our website and responding to customer enquiries.

Where we rely on consent, you may withdraw that consent at any time.

Who we share information with

We only share personal information where it is necessary to operate our business and provide our services.

This may include:

• Shopify, which hosts and operates our online store;
• payment providers used to process transactions;
• delivery, courier or fulfilment providers where required to deliver your order;
• professional advisers or service providers where reasonably necessary to operate our business; and
• law enforcement, regulators or other authorities where we are legally required to do so.

We do not sell your personal information.

Shopify

Our store is hosted by Shopify. Shopify processes information about your use of our store in order to provide and secure its ecommerce services, including information required to operate the storefront and checkout.

Information processed through Shopify may be transferred to or stored in countries outside the United Kingdom. Where personal information is transferred internationally, appropriate safeguards are used where required by data protection law.

You can find further information about how Shopify handles personal information in Shopify’s Consumer Privacy Policy and privacy controls.

Cookies

Cookies are small files or pieces of information stored on your device when you visit a website. They can be used to make a website function correctly, remember information about your visit and provide information about how the website is being used.

Because our store is powered by Shopify, Shopify places certain cookies and similar technologies on our website. Some are necessary for the store to function, while others may be used by Shopify for reporting and analytics.

Cookies used on our store

The particular cookies used by Shopify, their names and how long they remain on your device can change as Shopify develops its services. Shopify maintains its own current cookie information which provides further details about cookies used on merchant storefronts.

We do not currently use additional third-party advertising pixels or services such as Meta Pixel or Google Analytics.

Managing cookies

Where consent or another choice is required for the use of non-essential cookies or similar technologies, you can make your selection through the cookie or privacy controls displayed on our website.

You can also control or delete cookies through your browser settings. Blocking some cookies may affect the way certain parts of the website work.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, handling customer service matters, maintaining appropriate business and financial records and complying with legal obligations.

The length of time information is retained will therefore depend on the type of information and the reason we hold it.

Keeping your information secure

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.

Our online store and checkout are provided by Shopify and its associated secure payment infrastructure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your data protection rights

Under UK data protection law, you may have rights in relation to the personal information we hold about you, including the right to:

• ask for a copy of your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information in certain circumstances;
• ask us to restrict the way we use your information in certain circumstances;
• object to certain types of processing;
• receive certain information in a portable format; and
• withdraw consent where our processing is based on your consent.

These rights are not absolute and may depend on the circumstances. If you wish to exercise any of these rights, please contact us using the details below.

Third-party websites

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices of third-party websites and recommend reviewing their privacy information before providing personal information to them.

Children

Our store is intended for general retail customers and is not specifically directed at children. We do not knowingly collect personal information from children where parental or guardian consent would be required by law.

Complaints

If you have a concern about how we use your personal information, please contact us first using the details below and we will do our best to resolve the issue.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Changes to this policy

We may update this Privacy & Cookie Policy from time to time to reflect changes to our store, the services we use or our legal obligations. The latest version will always be published on this website and the “Last updated” date will be amended accordingly.

Contact us

For questions about this policy, our use of your personal information or to exercise your data protection rights, please contact:

Cosey
14 Woodsley View, Adel. Leeds, LS16 8FQ
Email: hello@cosey.uk

For the purposes of UK data protection law, Cosey is the data controller of the personal information described in this policy.