Returns & Refunds

We hope you love your COSEY bedding. If you need to return something, please get in touch and we’ll guide you through the process.

For change-of-mind returns, you are responsible for the cost of returning the item to us. If an item is faulty or we’ve sent you the wrong item, please contact us so we can put things right.

Changed your mind?

Please let us know within 14 days of receiving your order by using our contact form and including your order number. You don’t need to give a reason, although we’d welcome your feedback.

We’ll reply with the return address and instructions. Please send the item back within 14 days of telling us you wish to cancel. We recommend using a tracked service and keeping your proof of postage.

You may inspect your bedding as you would in a shop. Please take care when handling it: if it has been used, washed or handled beyond what is needed to inspect it, we may make a deduction from your refund to reflect any loss in value.

Refunds

We’ll refund the returned item and, where applicable, the cost of our standard delivery option. If you chose a more expensive delivery service, we won’t refund the extra cost.

We’ll issue your refund to your original payment method within 14 days of receiving the return, or receiving proof that you’ve sent it back, whichever is earlier.

Faulty or incorrect items

If your order arrives faulty, damaged or incorrect, please use our contact form with your order number and details of the problem. We’ll arrange the appropriate next steps. Your statutory rights are unaffected.